Contact Us

Updated Wednesday 1st April 2020

We continue to dispatch on time as normal from our Sydney warehouse and are well stocked and staffed to fulfil your order. Orders placed before 12pm AEST (Sydney) on a weekday are dispatched on the same day. We have both Standard (FREE) and Express Delivery options available.

Australia Post and Star Track are starting to experience delays with deliveries due to fewer staff at depots and higher volumes of freight passing through the depots. Our Delivery Calculator has been adjusted to reflect these delays, however please note that these are estimates only. We will not be able to refund the cost of Express Delivery if there is a delay.

See our Delivery Page for further information regarding adjustments to the delivery process during COVID-19, and for a delivery estimate to your delivery postcode. 

Once your order has been placed, we are only able to make amendments if the order is not yet dispatched. Once the order has been dispatched, no amendments can be made. This includes any changes to the delivery address, ordered items, gift card messages, etc.

With more than a decade of experience, we have developed a range of exquisite hampers to suit all recipients, occasions and price points.

While we do not offer one-off custom hamper orders, each of our hampers is filled with products hand-chosen by our experienced team to ensure the highest of quality.

The Hamper Emporium hampers also undergo multiple testing phases to ensure that they are always delivered in the same perfect condition that they leave our warehouse in.

We do occasionally customise hampers for larger corporate orders - if you have something specific in mind, please contact our Corporate Team or visit our Corporate Page for more information.

As we are located in Sydney, we are only able to offer a same day delivery service to the Sydney metropolitan area. Enter your delivery postcode here to see if this delivery option is available to you.

Same Day Delivery costs $16.95 per hamper and orders must be placed before 10am AEST, and will be delivered between 1pm-6pm the same day. As this service is delivered by a point-to-point courier, we are unable to deliver to Parcel Lockers or P.O. Boxes. 

Please ensure that your recipient will be available to accept the parcel, or that there is a safe place for the order to be left on the chance that there is no one available. This may mean sending your order to your recipient's work address, if they are not usually home during delivery hours. Our same day couriers are unable to take any orders to the post office for collection on the chance that no one is home to receive the order. 

Once you have selected your shipping method at the checkout, you will be asked if your order requires a signature on delivery.

Need more information?
We're here for you!

  • Live Chat

    • Weekdays 8:00am to 5:00pm Sydney AEST
    • UPDATE - Tue 7th April 2020
    • Our Customer Service Team is currently working remotely and LIVE CHAT or the CONTACT FORM below are the best ways to contact us.
    •  
    • ​Start Chatting
  • Phone Us

    • Weekdays 9:00am to 3:00pm Sydney AEST
    • UPDATE - Tue 7th April 2020
    • Our Customer Service Team are working remotely and our office phones have been diverted. There may be issues calling us so please contact us via LIVE CHAT or fill in the CONTACT FORM below if you have any issues calling.
    •  
    • Australia: 1300 459 452
    • International: +61 2 9645 3516

Our Warehouse & Shipping Location

The Hamper Emporium Sydney

  • C1/391 Park Rd, Regents Park NSW 2143

  • All orders are shipped Australia-wide from this warehouse location

  • Order pickup is available between 8am and 4pm, Monday to Friday, once order is placed and ready for collection.
    Click here for more information.

Our Support Office Locations

Orders can not be shipped or picked up from these locations

Melbourne

 

Brisbane

 

Perth