Corporate Support

Corporate Orders

Shipping

Corporate Christmas Orders

 

Can I place a corporate order online?

Yes. For your convenience, corporate orders can be placed via our website.

Simply register via the following link to create your own online account.

https://www.thehamperemporium.com.au/_myacct

 

Can I add branded ribbon and gift tag to my corporate online order?

Yes. Make sure you have registered with our website and are logged into your online account. At the checkout select ‘YES’ to the questions ‘Would You like Corporate Branded ribbon or gift cards?’

Select from the ribbon and gift tag options available or contact us to have some sample gift tags designed.

Upload your company logo: You will only need to do this when placing your first order. If we already have your gift tag artwork on file select gift tag 12.

Proceed to the checkout to complete your order.

Note: If you have approved artwork for your account previously this will continue to be used until you inform us via email of any changes.

 

Can I personalise the message, gift card or ribbon for individual hampers?

Yes. The option to personalise the message for each hamper is provided within The Hamper Emporium’s simple and secure online ordering or via our bulk order form. Corporate orders can also include a corporate logo on the gift card and/or ribbon.

Note: The message typed into the card message field at the checkout or on the bulk order form will appear exactly on the card sent with the hamper. It will not be checked for errors. Be sure to say who it's from so your recipient knows who has sent the gift.

 

How much do corporate branded ribbon and gift tags cost?

Ensure your hampers really stand out and represent your organisation by taking advantage of our branding services.

Branded Ribbon: $5 per hamper

Branded Gift Tag: $3 per hamper

A one-off $75 set-up fee applies to both the ribbon and gift tag. These fees are waived if your initial order is for over 25 hampers.

Follow this link to view some branded ribbons and gift tags used by some of our existing corporate customers.

 

Can I place multiple orders for different delivery addresses online?

Yes. Simply add the number of hampers you wish to order to your shopping cart. At the checkout select Multiple addresses. Add the delivery address for each hamper.​

We recommend ordering up to 6 hampers to multiple addresses online. For larger bulk orders please use our bulk order form.

 

What is the best way to place a bulk corporate order?

The Bulk Order Form can be used for an order going to more than six delivery addresses. It can also be used for an order going to one address but there are muitple recipients, each with their own card message.

An order going to six or fewer delivery addresses can be placed online using the 'ship order to muiltple addresses' option at the checkout.

See the video below for more information on how to fill in the Bulk Order Form correctly to ensure your order is dispatched as quickly as possible.

 

Can I order custom hampers from The Hamper Emporium?

For our corporate customers, we are happy to customise hampers and gift baskets.

Please keep in mind that a minimum quantity of 100 hampers applies for this service. All custom hamper orders for Christmas 2019 must be placed before 15th November 2019.

 

Can I send you additional items to include in my hampers?

All of our products have been specifically selected or designed to fit our custom made hamper boxes. As a result, there is very little space left to fit additional items.

Please ask your corporate sales consultant if it's possible to add additional items to your hampers. You may be asked for the dimensions of the item or to provide a sample so that our warehouse team can advise if it is possible or not.

 

How can I set up a corporate account?

To set up a corporate account simply register online.

If you have any questions contact a member of our corporate sales team who will be happy to assist you.

1300 459 452 (option 4)                   corporate@thehamperemporium.com.au

We do not offer credit terms on corporate accounts. All orders must be paid for in full before dispatch.

 

I need assistance with my bulk order who can I contact?

Our corporate sales team are available to assist with any corporate or bulk order enquiries:

Via email: corporate@thehamperemporium.com.au

Via phone: 1300 459 452 (option 4)

 

How much does delivery cost?

The Hamper Emporium offers FREE standard delivery to ANY Australian address. Upgraded express delivery options are available at checkout or by speaking with your corporate sales consultant.

Australia Post is used for all standard deliveries. Star Track and Australia Post are used for premium delivery services, your corporate sales consultant will be able to provide costs for these services.

 

What Is Authority to Leave (ATL)?

Once you have selected your shipping option at the checkout, will be asked if you give the authority to leave the parcel if no one is at the address.

Authority to Leave means that you give permission for the delivery driver to leave the parcel in a safe place if no one is available to receive it. This option is given at checkout or on the bulk order form.

  • If the authority to leave is given and no one is available to receive the delivery, the parcel will be left in a relatively secure location unattended at the address.
  • If the parcel cannot be left at the address, the delivery person will:
    • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup.
  • In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address.
  • Please note that redelivery fees may apply for any deliveries that need to be reattempted.
  • Please note that when the authority to leave has been given, The Hamper Emporium and our delivery partners cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after the driver has recorded the package as 'successfully delivered'.

Australia Post is used for all standard deliveries. Star Track and Australia Post are used for premium delivery services.

 

Will my recipient receive a call at the time of delivery?

Our delivery services do not offer calls at the time of delivery.

We use Australia Post for all standard deliveries. Star Track and Australia Post are used for premium delivery services.

 

When will my corporate order be delivered?

Estimated delivery times for FREE Standard Delivery:

  • NSW, ACT, QLD, VIC metro: 1-3 business days
  • SA and TAS metro: 3-5 business days
  • WA, NT metro: 5-8 business days
  • All regional areas: 1-2 additional business days to metro estimates

Important Information about delivery:

  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • A dispatch notification email with tracking information will be sent upon dispatch – it may take up to 24 hours for the first tracking scan to register.
  • Requests for delivery on specific days can only be guaranteed by selecting a same-day, next day or premium shipping method, and selecting the required date in the calendar at checkout or by contacting a corporate sales consultant for assistance.
  • Specific delivery date requests for standard shipping cannot be guaranteed.

Large bulk orders of more than 25 hampers going to one address may be delivered on a pallet. Your corporate sales assistant will update you on when these deliveries will be made.

Deliveries during the lead-up to Christmas can take longer than the estimates mentioned above – please be aware that extra time should be allowed to accommodate any unforeseen delivery delays during this period.

 

How will I know if my corporate order has been delivered?

When your order is dispatched from our warehouse you will receive an email notification. This email will contain tracking details for your order.

You will receive a separate email with tracking details for each delivery address in your order. If you would not like to receive these emails you can select this option on your bulk order form.

You can also follow your parcel's journey in transit here.

 

Where are my items shipped from?

The Hamper Emporium have office locations in Sydney, Melbourne, and Brisbane, however all of our stock is located at and shipped from our Regents Park location in Sydney. 

I supplied an incorrect delivery address on my order, what happens now?

If your order has not yet been dispatched from our warehouse a member of our customer service team will be able to amend the delivery address. Please contact us immediately with the new address.

Once the order has left our warehouse and is in the hands of our delivery partners we are unable to amend the delivery details. We can however contact our delivery partners and request the order is returned to us, although this is not always possible. If the order has been successfully intercepted before delivery, once the order is returned to our warehouse we can then change the delivery address and resend the hamper. This will incur a re-delivery fee.

Please note: it is not always possible for our delivery partners to intercept the hamper before it is delivered.

In the event that the hamper is delivered to the incorrect address you provided we will be unable to retrieve it or refund your order.

For these reasons, it is very important that you confirm all delivery addresses with your recipients before submitting your bulk order form or placing your order online.

 

I want my order delivered to a business, what information do I need to include?

As our deliveries are made Monday - Friday during business hours (excluding public holidays) we strongly recommend delivery to business addresses.

Deliveries to business addresses will be made to the reception area, we cannot accept any responsibility for the order after it has been successfully delivered to the reception.

The delivery address must include the company name. Be sure to include the suite number, level number etc. if applicable. If the recipient works in a particular department it is advisable to include this in the delivery instructions.

Australia Post is used for all standard deliveries. Star Track and Australia Post are used for premium delivery services.

 

Why would my recipient have to pick up their gift from the post office?

As all deliveries are made Monday-Friday during business hours (excluding public holidays) we recommend sending deliveries to a business address where possible. This reduces to risk of no-one being home at the time of delivery.

Your recipient may have to collect their parcel from the local post office if no one is available at the delivery address and Authority to Leave has not been given. Your recipient will be advised that delivery has been attempted via a card that is left for them at the time of the failed delivery. This card will include details of where the parcel can be claimed from.

Additional attempts to redeliver the parcel to the delivery address will not be made.

Note: Deliveries to apartment buildings will be carded if no one is home.

 

How can I place a bulk Christmas order?

Corporate Christmas orders can be placed by completing our bulk order form (BOF) and emailing it to corporate@thehamperemporium.com.au

Once received, your bulk order form will be uploaded to our system. Please ensure delivery addresses and gift card messages are correct as individual order forms will not be checked for errors.

A member of our corporate sales team will confirm receipt of your bulk order form by email within one business day.

 

By what date should I place my bulk order so that it arrives in time for Christmas 2019?

Our Christmas hampers can sell out quickly so we recommend placing your orders as early as possible to avoid disappointment.

If you order and make payment before the 13th November you may qualify for our early bird special discount.

  • CUTOFF DATES FOR GUARANTEED DELIVERY OF BULK ORDERS BY CHRISTMAS - Premium Delivery ($15 per hamper)

–  Sydney Metro – Thursday 19th December (order by 10am)
–  Major Australian cities – Tuesday 17th December (order by 1pm)
–  All regional and/or remote locations - Monday 9th December (order by 1pm)

  • CUTOFF DATES FOR GUARANTEED DELIVERY OF BULK ORDERS BY CHRISTMAS - Free Standard Delivery

–  Sydney Metro - Friday 13th December
–  NSW, ACT, VIC, QLD Metro – Tuesday 17th December
–  SA and TAS Metro - Friday 6th December
–  WA and NT Metro - Tuesday 3rd December

We will still dispatch after these dates, however cannot guarantee delivery in time for Christmas

 

When will my Christmas corporate order be dispatched?

Once payment is received, standard bulk orders will be dispatched from our warehouse on the next business day.

Next business day dispatch will not apply if a future delivery date is selected on your bulk order form or your order contains corporate branded ribbon and/or gift tags.

Bulk orders with corporate branded ribbons and/or gift tags will be dispatched in 2-3 business days, unless a future dispatch date is selected.

For orders with branded ribbon and/or gift tags corporate customers can select a dispatch week for their order on their bulk order form.

  • Week of 19th November
  • Week of 26st November
  • Week of 3rd December (cut-off for deliveries to WA, NT and remote areas)
  • Week of 10th December (cut-off for deliveries to SA, TAS, regional areas)
  • Week of 17th December (NSW, VIC, QLD metro – delivery cannot be guaranteed before Christmas on our Standard delivery service).

Once dispatched from are warehouse delivery estimates with our standard delivery service are

  • NSW, ACT, QLD, VIC metro: 1-3 business days
  • SA and TAS metro: 3-5 business days
  • WA, NT metro: 5-8 business days
  • All regional areas: 1-2 additional business days to metro estimates

Can I get a discount on my corporate Christmas order?

We offer an early bird special discount on all bulk Christmas orders placed and paid for before the 13th November 2019. To register for this offer please follow this link.

We are unable to offer discounts after this date.

 

Can I order custom Christmas hampers from The Hamper Emporium?

We are happy to customise hampers and gift baskets.

A minimum quantity of 100 hampers applies for this service. Custom orders must be placed before the 15th November 2019 for Christmas delivery.

 

Can I send you additional items to include in my Christmas hamper order?

All of our products have been specifically selected or designed to fit our custom made hamper boxes. As a result, there is very little space left to fit additional items.

Please ask your corporate sales consultant if it possible to add additional items to your hampers. You may be asked for the dimensions of the item or to provide a sample so that our warehouse team can advise if it is possible or not. Additional costs may apply.

 

Can I send my own Christmas cards to be included with my hampers?

Yes, you can send your own Christmas cards to be included with your hampers. These will need to be sent to your sales consultant at:

SOL Group Australia
PO Box 3210
Regents Park
NSW 2143

Please always advise your sales consultant in advance that you will be sending your own cards.

The cards will need to be received no less than 10 days prior to your requested dispatch date.