Delivery

Delivery Time Calculator

Orders placed by 3pm Sydney time weekdays are dispatched on the same day. We are dispatching daily through until Christmas Eve!


Postcode
Suburb/City

Enter your delivery postcode above to see available delivery options and timeframes.

Cutoff Dates for Christmas Hamper Delivery by Christmas Eve

EXPRESS DELIVERY from $16.95
Sydney Metro - Tuesday 24th December (order by 10am Sydney time)
Major Australian cities - Monday 23rd December (order by 3pm Sydney time)
All regional and/or remote locations - Wednesday 18th December (order by 3pm Sydney time)

FREE STANDARD DELIVERY (order by 3pm Sydney time)
Sydney Metro - Friday 20th December
NSW, ACT, VIC, QLD Metro - Wednesday 18th December
SA and TAS Metro - Tuesday 17th December
WA and NT Metro - Monday 16th December
All regional and/or remote locations - Monday 9th December
 

Please note that some deliveries by Australia Post may be delivered outside of business hours at this time of year, including some Saturday deliveries. Business addresses will be delivered during business hours.

When will my order be dispatched?

  • During Christmas we dispatch all day!
  • Orders placed before 1pm Sydney time on a weekday will be dispatched from our warehouse on the same day (except at Christmas when we keep dispatching throughout the day)
  • Delivery calculator estimates will tick over to the next day at 1pm so please ensure you place your order in time to get the delivery estimate you’re expecting!
  • All hampers are dispatched from our warehouse at Regents Park NSW 2143.


Can I track my delivery?

  • When your order is dispatched, you will receive a dispatch notification email with courier tracking information that will allow you to track the progress of the delivery.
  • You can also track your order here using your order email address, order number and delivery postcode.


Can I pick up my order?

  • Our dispatch warehouse is located in Regents Park NSW 2143 (Sydney) and you can place your order online and pick up from us here!
  • The option for Pick Up will appear when a Sydney postcode is entered at check out.

 

Do you offer Same Day Delivery?

  • Same day deliveries are available to Sydney metropolitan postcodes.
  • Orders must be placed before 10am AEST,  and will be delivered between 1pm-6pm the same day.
  • Orders are sent with STAR TRACK COURIER and are unable to deliver to Parcel Lockers or P.O. Boxes.
  • Option is offered as Express Delivery at checkout and will show an expected delivery date of that day


Standard Delivery – FREE Australia-wide

  • All Standard Delivery orders are sent with AUSTRALIA POST.
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Deliveries to some regional locations made be made to the closest post office.


Express Delivery

  • Express Delivery costs between $16.95 - $24.95 per hamper depending on the delivery postcode.
  • Express Delivery orders to Sydney metro are sent with STAR TRACK COURIER or AUSTRALIA POST EXPRESS, major metro areas outside of Sydney are sent with STAR TRACK, and regional areas are sent with AUSTRALIA POST EXPRESS.
  • Deliveries to some regional locations made be made to the closest post office.


Preferred Date Delivery

  • Delivery on your selected date for $16.95 - $24.95 per hamper depending on the delivery postcode.
  • Not available for all Australian postcodes – check the Delivery Calculator to see if your delivery postcode is included.
  • Preferred Date Delivery orders are sent with STAR TRACK or AUSTRALIA POST EXPRESS.

 

Future Delivery

  • Required to select a preferred date of delivery. This delivery date is not guaranteed, however we will ship your order on a date that will aim for delivery on or before the requested date.
  • Sent via AUSTRALIA POST
  • Deliveries are made during business hours Monday to Friday (excluding public holidays)
  • Deliveries to some regional areas may be made directly to the nearest post office


Special Delivery Instructions

  • The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
  • Requests for delivery at a specific time of day will be printed on the label for the courier to see however cannot be guaranteed.
  • Our couriers are unable to call or text recipients prior to delivery, to confirm an address, or upon an unsuccessful delivery.


Authority to Leave

  • The option is given at checkout as to whether or not the parcel can to be left if no one is available to receive it.
  • If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address.
  • If the parcel cannot be left at the address, our courier will do one of the following:
    • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (AUSTRALIA POST and STAR TRACK)
    • Call the recipient for an alternative delivery address or time (STAR TRACK COURIER - redelivery fees will apply)
    • Some unsuccessful deliveries may come straight back to us for processing - we may not know about the unsuccessful delivery until it arrives back to us, and we therefore encourage our customers to keep an eye on the tracking of the delivery.
  • In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address.
  • Please note that redelivery fees may apply for any deliveries that need to be reattempted.
  • Please note that when authority to leave has been given, The Hamper Emporium and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.


Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St).
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.


International Deliveries

  • We deliver to any address in Australia.
  • For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents.