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Delivery

Standard Delivery is FREE Australia-wide! 

 

Father's Day 2017 Delivery

Cutoff dates Premium Delivery

  • Sydney Metro - Friday 1st September by 1pm
  • Major Australian cities - Thursday 31st August by 1pm
  • All regional and/or remote locations - Tuesday 29th August by 1pm

 

Hampers with Monogrammed Leather

  • Monogrammed leather is produced in-house. 
  • Same Day, Next Day, Premium and Express Delivery for personalised orders will be dispatched without delay, and delivery estimates are as per below.
  • Standard delivery may up to 2-3 business days for dispatch - we are not able to guarantee a specific delivery date with standard shipping.

 

Standard Delivery

  • FREE to all postcodes Australia-wide.
  • Delivery estimates:
    • NSW, ACT, QLD, VIC metro: 1-3 business days
    • SA and TAS metro: 3-5 business days
    • WA, NT metro: 5-8 business days
    • All regional areas: add 1-2 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date.


Premium Delivery

  • Guaranteed delivery on your requested day at $14.95 per hamper
  • Available for Sydney, Canberra, Woollongong, Newcastle, Gosford, Melbourne, Geelong, Brisbane, Gold Coast, Sunshine Coast, Ipswich, Adelaide, Perth.
  • Not available to PO Box or Parcel Locker addresses.


Sydney Delivery Today

  • Available to selected Sydney metro postcodes at $14.95 per hamper.
  • Orders placed before 10am (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 5:30pm on the same day.
  • Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 7pm on the same day.
  • Only available to choose at checkout prior to 1pm AEST on business days.
  • Not available to PO Box or Parcel Locker addresses.

 

Next Day Delivery

  • Available for Sydney, Canberra, Woollongong, Newcastle, Gosford, Melbourne, Geelong, Brisbane, Gold Coast, Sunshine Coast, Ipswich, Adelaide, Perth at $14.95 per hamper.
  • Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered on the following business day.
  • Only available to choose at checkout prior to 1pm AEST on business days.
  • Not available to PO Box or Parcel Locker addresses.

 

Express Delivery

  • Available to areas outside of major cities at $18.95 per hamper.
  • The majority of express orders placed before 1pm (Sydney AEST) Monday to Friday are delivered the following business day, however this is not guaranteed.
  • Deliveries to some regional locations may take 2-4 business days for delivery and deliveries may be made to the closest post office.
  • Requests for delivery on specific days cannot be guaranteed when express delivery is selected, however we will always do our best to aim for delivery on the requested date.


Authority to Leave

  • The option is given at checkout as to whether or not the parcel can to be left if no one is available to receive it.
  • If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address.
  • If the parcel cannot be left at the address, our courier will do one of the following:
    • Leave a card with instructions as to how to arrange redelivery (Couriers Please and Star Track)
    • Leave a card advising the recipient that the parcel has been taken to the nearest participating newsagent for pickup (selected Couriers Please deliveries)
    • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (Australia Post regional deliveries)
    • Call the recipient for an alternative delivery address or time (MailCall same-day and premium Sydney deliveries - redelivery fees will apply)
  • In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the hamper to a business address.
  • Please note that redelivery fees may apply for any deliveries that need to be reattempted.
  • Please note that when authority to leave has been given, The Hamper Emporium and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.


Special Delivery Instructions

  • The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
  • Requests for delivery at a specific time of day will be printed on the label for the courier to see however cannot be guaranteed.
  • Our couriers are unable to call or text recipients prior to delivery, to confirm an address, or upon an unsuccessful delivery.


Deliveries Returned to Us

  • Occasionally a hamper will be returned to us for one of the following reasons:
    • A card was left but there was no response from the recipient to arrange re-delivery.
    • A card was left but the recipient did not pick up the package from the post office or newsagent.
    • The recipient is not known at that address or has moved.
    • The address details are incorrect or insufficient.
    • The delivery was refused.
    • There was no access to a secure building or complex to deliver or leave a card.
    • The recipient was in a hospital or hotel and has been discharged or checked out.
    • The courier could not contact the recipient (MailCall same-day and premium Sydney deliveries).
  • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us.
  • Hampers cannot be redirected while in transit and will need to be returned to us before being sent to the new/correct address.
  • We will inform you via email within one week of the hamper being returned to us.
  • An applicable redelivery fee will apply, to facilitate the delivery of the hamper to the same or an alternative address.
  • Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded.


Returns, Cancellations and Refunds

  • If you have any queries or concerns with the hamper(s) you have sent or received, please call our customer service team on 1300 459 452 or email sales@thehamperemporium.com.au.
  • In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage.
  • We will require photos so that we can better understand the extent of the damage or issues with the product.
  • If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping.
  • We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 30 days.
  • Please note that refunds will be credited back to the original credit card or Paypal account used.
  • Orders cannot be cancelled once they have been prepared and are with our couriers for delivery.


Bulk Deliveries

  • Special delivery and pricing arrangements can be made for bulk orders delivered to one or multiple addresses – our sales team will be happy to discuss options on 1300 459 452 or corporate@thehamperemporium.com.au.


Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St).
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.


International Deliveries

  • We deliver to any address in Australia.
  • For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the hamper contents. 


Christmas 2017 Delivery

Cutoff dates Premium Delivery

  • Sydney Metro - Thursday 21st December (order by 10am)
  • Major Australian cities - Wednesday 20th December (order by 1pm)
  • All regional and/or remote locations - Monday 18th December (order by 1pm)

Cutoff dates Standard Delivery

  • Sydney Metro - Sunday 17th December
  • NSW, ACT, VIC, QLD Metro - Thursday 14th December
  • SA and TAS Metro - Tuesday 12th December
  • WA and NT Metro - Monday 11th December