Delivery

Delivery Time Calculator

Orders placed by 1pm Sydney time weekdays are dispatched on the same day.

There are delivery delays due to COVID-19. The delivery calculator has been revised to reflect expected delays, however please keep in mind these are estimates only.


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Enter your delivery postcode above to see available delivery options and timeframes.

Gourmet Food And Wine HampersPonting WinesFull Range

ADVICE FOR CHRISTMAS 2020 DELIVERIES

THE BEST TIME TO ORDER IS NOW!

 
EXPRESS DELIVERY RECOMMENDED CUTOFFS
Sydney – Wednesday 23rd December 10am
ACT – Monday 21st December 1pm
All other areas Australia-wide – Saturday 19th December 1pm
We will continue to take orders and dispatch hampers after these dates right through until 24th December 2020.

FREE STANDARD DELIVERY RECOMMENDED CUTOFFS
ACT – Thursday 17th December 1pm
NSW – Wednesday 16th December 1pm
VIC & SA – Monday 14th December 1pm
QLD, WA, NT & TAS  – Saturday 12th December 1pm

We will continue to take orders and dispatch hampers after these dates right through until 24th December 2020.

 

Australia Post and Star Track are expecting unprecedented numbers of Christmas deliveries this year. The best time to place your Christmas order is now! Don't wait until the last minute!

These dates are based on Australia Post's recommendations and are much earlier than last year's cutoff dates. There are likely to be unexpected and unpredictable delays due to high volume, and possibly even unplanned shutdowns, so there is still a small chance that your parcel may not arrive in time for Christmas. Again, the best time to place your order is now, well before the recommended cutoff dates.

 

 

What is the latest advice from Australia Post?

Australia Post and Star Track are experiencing delays with deliveries due to reduced staffing in depots and an increase in freight moving through the depots. Our delivery calculator has been adjusted to accommodate delays, however please keep in mind that these are estimates only and there could be further delays to certain areas. For more information regarding latest Australia Post updates, please check here.

We will not be able to refund the cost of Express Delivery if there are delays. Most Express Deliveries will arrive on the next business day, however some will take two or three days longer. Please keep this in mind when placing your order. In regards to latest updates on Express Post guarantee, read more here.

Also, for more information in regards to COVID-19, please refer to the Australian Department of Health, Health Direct and the World Health Organisation (WHO) official websites.

 

When will my order be dispatched?

  • Orders placed by 1pm Sydney time on a weekday will be dispatched from our warehouse on the same day.
  • Delivery calculator estimates will tick over to the next day at 1pm so please ensure you place your order in time to get the delivery estimate you’re expecting!
  • All hampers are dispatched from our warehouse at Regents Park NSW 2143.


Can I track my delivery?

  • When your order is dispatched, you will receive a dispatch notification email with courier tracking information that will allow you to track the progress of the delivery.
  • You can also access your tracking link here using your order email address, order number and delivery postcode.


Can I pick up my order?

  • Currently not available
  • Our dispatch warehouse is located in Regents Park NSW 2143 (Sydney) and you can place your order online and pick up from us here!
  • The option for Pick Up will appear when a Sydney postcode is entered at check out.


Do you offer Same Day Delivery?

  • Same day deliveries are available to Sydney metropolitan postcodes - check your postcode on the delivery calculator above.
  • Orders must be placed before 10am AEST,  and will be delivered between 1pm and 6pm on the same day.
  • Orders are sent with STAR TRACK COURIER and are unable to deliver to Parcel Lockers or P.O. Boxes.


Standard Delivery – FREE Australia-wide

  • Check the Standard Delivery estimate to your postcode on the delivery calculator above.
  • All Standard Delivery orders are sent with AUSTRALIA POST.
  • Deliveries are generally made during business hours Monday to Friday (excluding public holidays), and occasionally out of business hours or on Saturdays to residential addresses.
  • Deliveries to some regional locations made be made to the closest post office.


Express Delivery

  • Check the Express Delivery estimate to your postcode on the delivery calculator above.
  • Express Delivery costs between $16.95 - $24.95 per hamper depending on the delivery postcode.
  • Express Delivery orders to major metro areas outside of Sydney are sent with STAR TRACK, and regional areas are sent with AUSTRALIA POST EXPRESS.
  • Deliveries to some regional locations made be made to the closest post office.


Preferred Date Delivery

  • Not currently available due to delivery delays associated with COVID-19
  • Delivery on your selected date for $16.95 - $24.95 per hamper depending on the delivery postcode.
  • Not available for all Australian postcodes – check the Delivery Calculator to see if your delivery postcode is included.
  • Preferred Date Delivery orders are sent with STAR TRACK or AUSTRALIA POST EXPRESS.


Future Delivery

  • Not currently available due to delivery delays associated with COVID-19
  • Required to select a preferred date of delivery. This delivery date is not guaranteed, however we will ship your order on a date that will aim for delivery on or before the requested date.
  • Sent via AUSTRALIA POST
  • Deliveries are made during business hours Monday to Friday (excluding public holidays)
  • Deliveries to some regional areas may be made directly to the nearest post office


Special Delivery Instructions

  • Please state in the Delivery Instructions on the check out page if the household at the address is in isolation due to COVID-19. 
  • The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
  • Requests for delivery at a specific time of day will be printed on the label for the courier to see however cannot be guaranteed.
  • Our couriers are unable to call or text recipients prior to delivery, to confirm an address, or upon an unsuccessful delivery.


Authority to Leave

  • The option is given at checkout as to whether or not the parcel can to be left if no one is available to receive it.
  • If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address.
  • If the parcel cannot be left at the address, our courier will do one of the following:
    • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (AUSTRALIA POST and STAR TRACK)
    • Call the recipient for an alternative delivery address or time (STAR TRACK COURIER - redelivery fees will apply)
    • Some unsuccessful deliveries may come straight back to us for processing - we may not know about the unsuccessful delivery until it arrives back to us, and we therefore encourage our customers to keep an eye on the tracking of the delivery.
  • In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address.
  • Please note that redelivery fees may apply for any deliveries that need to be reattempted.
  • Please note that when authority to leave has been given, The Hamper Emporium and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.


Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St).
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.


International Deliveries

  • We deliver to any address in Australia.
  • For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents. 

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