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Delivery

Delivery Time Calculator

Orders placed by 1pm Sydney time weekdays are dispatched on the same day


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Enter your delivery postcode above to see available delivery options and timeframes.


CHRISTMAS DELIVERIES - Important Information

  • During the lead up to Christmas Australia Post will deliver on Saturdays and evenings, and will continue to deliver right up until Monday 24th December, therefore deliveries requested for Monday 24th December may arrive earlier than expected.
  • Our delivery estimates are based on delivery guarantees supplied by Australia Post. Please note that on rare occasions there can be unforeseen delays, which we do everything in our power to prevent or assist in rectifying.
  • Occasionally an Express or Preferred Date Delivery may not arrive on the next day due to Christmas delivery volume, despite the best efforts of the delivery driver. We will not be able to refund the cost of upgraded shipping in these instances.
  • We will continue offer deliveries right up until the Australia Post cut offs. The majority of orders will arrive in time for Christmas, but inherently some will not - this could include a card being left and the recipient not being able to pick the hamper up until after Christmas.
  • Our Customer Service Team are available during extended hours over Christmas to assist you with your delivery queries - select Contact Us in the Help menu above for more information.


When will my order be sent out?

  • Orders received before 1pm Sydney time on a weekday will be sent out on the same day, except during the lead up to Christmas when our dispatch takes place 24 hours a day!
  • Delivery calculator estimates will tick over to the next day at 1pm so please ensure you place your order in time to get the delivery estimate you’re expecting!
  • All hampers are dispatched from our warehouse at Regents Park NSW 2143.


Can I track my delivery?

  • When your order is dispatched, you will receive a dispatch notification email with courier tracking information that will allow you to track the progress of the delivery.
  • You can also track your order here using the order email address, order number and delivery postcode.


Standard Delivery – FREE Australia-wide

  • All Standard Delivery orders are sent with AUSTRALIA POST.
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Deliveries to some regional locations made be made to the closest post office.


Express Delivery

  • Express Delivery is $14.95 per hamper to major metro areas, and $18.95 per hamper to regional or remote area. 
  • Express Delivery orders to Sydney metro are sent with STAR TRACK COURIER or AUSTRALIA POST EXPRESS, major metro areas outside of Sydney are sent with STAR TRACK, and regional areas are sent with AUSTRALIA POST EXPRESS.
  • Deliveries to some regional locations made be made to the closest post office.


Preferred Date Delivery – Guaranteed Delivery On Your Selected Date

  • Guaranteed delivery on your selected date for $14.95 per hamper.
  • Not available for all Australian postcodes – check the Delivery Calculator to see if your delivery postcode is included.
  • Preferred Date Delivery orders are sent with STAR TRACKor AUSTRALIA POST EXPRESS.


Future Delivery – FREE Delivery On or Around Your Selected Date

  • Choose this delivery method if you would like your hamper(s) to be delivered in the future but the exact date is not critical.
  • All Future Delivery orders are sent with AUSTRALIA POST.


Special Delivery Instructions

  • The special delivery instructions field on the checkout page is for specific instructions for the courier that are printed on the label (eg. deliver to the second floor and leave with reception, leave behind the pot plant near the front door).
  • Requests for delivery at a specific time of day will be printed on the label for the courier to see however cannot be guaranteed.
  • Our couriers are unable to call or text recipients prior to delivery, to confirm an address, or upon an unsuccessful delivery.


Authority to Leave

  • The option is given at checkout as to whether or not the parcel can to be left if no one is available to receive it.
  • If authority to leave is given and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address.
  • If the parcel cannot be left at the address, our courier will do one of the following:
    • Leave a card with instructions as to how to arrange redelivery (Couriers Please and Star Track)
    • Leave a card advising the recipient that the parcel has been taken to the nearest participating newsagent for pickup (selected Couriers Please deliveries)
    • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (Australia Post regional deliveries)
    • Call the recipient for an alternative delivery address or time (MailCall same-day and premium Sydney deliveries - redelivery fees will apply)
  • In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address.
  • Please note that redelivery fees may apply for any deliveries that need to be reattempted.
  • Please note that when authority to leave has been given, The Hamper Emporium and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.


Hospital Deliveries

  • Most hospitals have specific guidelines regarding delivery of gifts to patients – it is advisable to contact the specific hospital in advance to find out how their deliveries are received (eg. deliver to loading dock on Smith St, leave with reception in the Lindo Wing off George St).
  • Please provide as much detail as possible about the recipient – bed/room number, ward name/number, full name and street address of hospital – and ensure that the name on the delivery address matches the name under which the patient is registered at the hospital.
  • Please note that if a parcel needs to be sent to an alternative address due to the patient already being discharged, an applicable redelivery fee will be passed on to the sender.


International Deliveries

  • We deliver to any address in Australia.
  • For international deliveries, we advise finding a suitable gift and hamper provider in the destination country, as choosing a local provider will be significantly cheaper. Delays due to customs restrictions in many countries will also significantly compromise the quality of the gift and hamper contents.