Over 150,000 Happy Customers!

Frequently Asked Questions

Find the answer to these common questions by selecting the link below.

 

By what date should I place my order so that it arrives in time for Christmas?

  • CUTOFF DATES FOR GUARANTEED DELIVERY BY CHRSTMAS - Premium Delivery

              –  Sydney Metro - Thursday 22nd December (order by 10am)
              –  Major Australian cities - Wednesday 21st December (order by 1pm)
              –  All regional and/or remote locations - Monday 19th December (order by 1pm)

  • CUTOFF DATES FOR GUARANTEED DELIVERY BY CHRSTMAS - Standard Delivery

              –  Sydney Metro - Sunday 18th December
              –  NSW, ACT, VIC, QLD Metro - Thursday 15th December
              –  SA and TAS Metro - Tuesday 13th December
              –  WA and NT Metro - Monday 12th December

We will still dispatch after these dates, however cannot guarantee delivery in time for Christmas

How do I place an order with The Hamper Emporium?

We offer you three easy ways to place orders.

  1. Order online with our easy-to-use and secure online ordering service. This is the fastest and easiest way to order with The Hamper Emporium.
  2. Order over the phone by calling a customer service representative on 1300 459 452 or +61 2 9743 3761 if dialling from outside Australia.
  3. Send an e-mail to sales@thehamperemporium.com.au with a Bulk Order Form or email us the following information:
  • Your name, company name, address, phone number and email address
  • Your gift recipient’s name, company name, address, phone number and email address
  • Your selected hampers
  • Your selected message for all cards or a personal message for each card
  • For custom designed gift tags and/or ribbon, please include a .jpeg of your corporate logo and a brief description of the design
Once we receive your order, a team member will contact you directly so you know your gift order is secure. If you have questions about your order, please call us on 1300 459 452 or +61 2 9743 3761 if dialling from outside Australia.
 

How much does delivery cost?

The Hamper Emporium offers FREE standard delivery to ANY Australian address. Upgraded express delivery options are available.
 

When will my gift be delivered? 

  • Deliveries are made during business hours Monday to Friday (excluding public holidays)
  • A dispatch notification email with courier tracking information will be sent upon dispatch – it may take up to 24 hours for the first tracking scan to register
  • Requests for delivery on specific days can only be guaranteed by selecting a same-day or express shipping method, and typing the requested date in the special delivery instructions field on the checkout page
  • Specific delivery date requests when standard shipping is selected cannot be guaranteed
     

Estimated delivery times:

  • NSW, ACT, QLD, VIC metro: 1-3 business days
  • SA metro: 3-5 business days
  • TAS metro: 4-5 business days
  • WA, NT metro: 5-7 business days
  • All regional areas: 1-2 additional business days to metro estimates

Deliveries during the lead-up up Christmas can take longer than the estimates mentioned above – please be aware that extra time should be allowed to accommodate any unforeseen delivery delays during this peak period.

 

Does The Hamper Emporium do bulk orders?

Bulk orders are The Hamper Emporium's specialty.  Our secure online ordering is ideal for bulk corporate orders, or to make it even easier,  download our Bulk Order From and email it to us at corporate@thehamperemporium.com.au.  We are pleased to offer our corporate customers quality gift hampers with the finest produce for every holiday or event. If you ever need more information or wish to speak with one of our customer service representatives, please feel free to call us on 1300 459 452 (+61 2 9743 3761 if dialling from outside Australia) or email us at sales@thehamperemporium.com.au
 

Can I order custom made hampers from The Hamper Emporium?

We are happy to customise hampers and gift baskets, but minimum quantities do apply.  Whether it’s for the CEOs of some of Australia’s largest companies, or the manager at your local corner store, our dedicated team will craft the finest gift baskets and gift hampers with exactly what you need.  Whether it’s a specific theme or a ribbon type with corporate logos, a member of The Hamper Emporium team will help you create the perfect gift for the occasion.
 

Can I personalise the message, gift card or ribbon on individual hampers?

Yes. Each hamper offers a unique message with The Hamper Emporium’s simple and secure online ordering. Corporate orders can also include a corporate logo on the gift card and/or ribbon.
 

What payment methods can I use on The Hamper Emporium?

For the convenience of our customers, The Hamper Emporium accepts online payments from MasterCard, VISA and PayPal through our secure online payments facility.  We also accept EFT payments, our bank details are as follows:
Name: The Hamper Emporium           BSB: 062-125           Account: 1011 6710            Reference: Your Order Number
 

Does The Hamper Emporium deliver Australia wide and internationally?

The Hamper Emporium delivers Australia wide. For international deliveries, we advise finding a suitable gift and hamper provider in the destination country due to the cost of shipping. Choosing a local provider will be significantly cheaper. If you cannot find an appropriate gift, The Hamper Emporium can arrange international delivery, however the delivery costs are significant. 
 

How do I know if The Hamper Emporium received my order?

The Hamper Emporium will send you an automatic confirmation e-mail as soon as you place your order online. This e-mail will include a receipt of your order. You will also receive a second e-mail confirming payment and delivery details (including track and trace capability) once your order has been successfully processed. An online order tracking service is also provided for all orders to making tracking your package easy.
 

Can I request a delivery time and day for my hamper?

The Hamper Emporium and our transport partners do our utmost to ensure your hamper is delivered on your preferred delivery date, but we cannot guarantee a specific deliver date or time. All hampers are delivered between 9am and 5pm EST Monday through Friday.
 

How do I contact The Hamper Emporium?

You can contact The Hamper Emporium by e-mailing us at sales@thehamperemporium.com.au or by calling 1300 459 452 or +61 2 9645 3516 if dialling from outside Australia.