Privacy policy

 

Our privacy policy

The Hamper Emporium provides exceptional products in beautiful gift hampers sent Australia-wide. Our website is designed to make shopping for quality gift hampers online convenient and easy for our customers. The Hamper Emporium is committed to protecting and respecting the privacy of our customers. This commitment is demonstrated through our privacy policy. As you shop for gift hampers for your loved ones, you are guaranteed that we exercise transparency in our privacy practices.

Our commitment to open and transparent management of your personal information

  1. At The Hamper Emporium, we are committed to the open and transparent management of your personal information in line with our obligations under the privacy laws and to you as our valued customers.
  2. To offer the goods and services we provide in our business as an online retailer, we will need to collect personal information.
  3. Personal information is defined as information that can identify you in some way.
  4. This policy sets out how we collect and use personal information including: how we collect and protect your information; how we use your information; disclosure of information; our compliance with direct marketing and spam laws; offshore disclosure of information; and how you can correct information or complain about our use of your personal information.
  5. The Company is bound by the National Privacy Principles (NPPs) under the Privacy Act 1988 (Cth) (Privacy Act) in the way that it handles personal information. The 13 Australian Privacy Principles can be found at www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles/
  6. We will only collect information in accordance with the law, the Australian Privacy Principles and through fair means.

Collecting and looking after your information

  1. We only collect personal & anonymous information with your consent, and which is necessary for our business.
  2. We collect this information so we can deliver our goods and services to you, carry on our business and provide you with anything else you might require.
  3. On signing up, and placing an order, we may collect from you the following:
    1. Registration Information: your name, email contact, phone number, address, date of birth; and your credit card details if you select that payment method (we do not store credit card details, only payment tokens via our secure payment gateway Stripe).
    2. Transaction Information: Transaction information you provide when you check out gift hampers. Contact details of the recipient of gift hampers you ordered  for are also included if relevant.
    3. Live Chat Information: Information you provide when you send a message or contact us through our live chat.
    4. Contact Information: Information you provide when you send a message or contact us through our live chat.
    5. Other information: Information about your use of our services. When you visit our website we may automatically collect information about: your computer’s operating system; your computer’s browser type and capability, your computer’s Internet Protocol (IP) Address and geolocation; pages visited on our site, including how you were referred to each page; and web page usage statistics, including the time spent on each web page.
  4. We may record phone calls for customer service training purposes.
  5. We will not identify users or their browsing activities except where we are compelled to by law or in accordance with our website Terms and Conditions.
  6. Your information is processed at our office and warehouse in Sydney, Australia, and stored in Neto eCommerce servers in Brisbane, Australia. Third parties such as Google, Zendesk, Stripe, Paypal, Afterpay and zipPay may process your information on our behalf.
  7. We store this information on secure cloud servers. These servers are protected by best practice cloud security measures which are in place to protect your personal information from loss, unauthorised access, unauthorised use, modification, disclosure or any other misuse.

How we collect information:

We gather information you submit when you create an account, check out, participate in promos and surveys, and contact our team for enquiries and other concerns.

We also collect information courtesy of technology like cookies. Cookies here are not the yummy baked goodies. These are small files that are kept on the hard drive of your computer. Cookies allow web applications to analyse web traffic and identify websites you use. It will enable The Hamper Emporium to recognise you everytime you visit our website and respond to you as an individual. Through cookies, we can keep track of your preferences, the personalisation you have done, and tailor your experience with us based on your needs, without requiring you to type a password each time. In short, cookies help us deliver a user-friendly website to you. You can accept or decline cookies by adjusting your browser settings. However, please note that choosing to decline cookies may hinder you from taking full advantage of our website.

Information we gather through cookies are used for statistical analysis only, through platforms such as Google Analytics. In no way do we or can we gain access to your computer files or any personal information, other than the information you provide to us.

Use of your personal information

  1. We use your personal information for the purpose of carrying on our business as an online retailer, including securing payment for and delivering your orders and any other related activities that you may expect from us.
  2. The pieces of information we gather are used to understand your needs and provide you quality service. These are primarily used for internal record keeping and delivery purposes. We may also use the information to send promotional emails about products and gift hampers, special offers, and other information that might strike your interest. In some instances, we may also contact you for market research purposes in order to customise our website, products, and services according to your needs and preferences.
  3. We also use that information, or for a related secondary purpose where you would reasonably expect us to use the information or where permitted by law.
  4. We use the sort of information collected from your computer (mentioned in point 4 of
    ‘Collecting and looking after your information’) for the purposes of managing our website, improving our business and ultimately delivering better results for our customers.
  5. Your personal information is kept confidential and is not shared with any third party, without your permission. Our website may contain links to third party websites, which we think might interest you. Please note however that once you leave our site, the information you share with other websites are subject to their privacy practices. Their privacy policy is different and not covered by our privacy policy.
  6. We are dedicated in ensuring that all information you provide to use are secured. To protect your information from unapproved access or disclosure, we have placed appropriate managerial, physical, and electronic measures.
  7. We use Stripe for processing credit card payments, and details of their Privacy Policy can be found here.
  8. Use of your information will only be made in accordance with Australian Privacy Principle 6.

Disclosure of your personal information

  1. If we do disclose your personal information it will only be for the primary purpose for which it was collected or for a related secondary purpose where you would reasonably expect us disclose the information.
  2. We may disclose your personal information in any other way that is required or authorised by you or the law.
  3. We may disclose your personal information, with consent, for the purpose of carrying on our business as an online retailer and any other related activities that you may expect from us.
  4. Typical situations where your consent will be implied include, but are not limited to disclosure to third parties that provide services such as our payment gateway, marketing, logistic and technology support which are required to fulfil a transaction.
  5. In addition, disclosure of your information will only be made in accordance with Australian Privacy Principle 6.

Direct marketing and spam

  1. We will only use your information for direct marketing (advertising, special offers, updates etc) if you have given express or implied consent to receive it.
  2. We will only ever send you direct marketing communications that are consistent with our obligations under Australian Privacy Principle 7 and the Spam Act 2003 (Cth).
  3. We will always make it clear and simple to opt out of these communications and will respond to an opt out request within 5 business days.
  4. There are lots of links that will allow you to opt-out of direct marketing communications on the communications themselves but if they aren’t showing up, for whatever reason, please email [email protected] to request an opt-out.

Offshore disclosure

  1. As part of our business, disclosure of your personal information may be made. Sometimes this disclosure will need to be made to offshore entities for the purpose of storing and processing our data.
  2. When disclosing your information to a foreign entity it is still our responsibility to ensure your personal information is protected. We ensure, amongst other things, that: the current privacy policy of the foreign entity complies with Australian requirements and in line with The Hamper Emporium’s privacy obligations; if necessary, we will seek further agreements or consents from the foreign entity; and we will mitigate any risk of a breach of this privacy policy even when the disclosure is to a foreign entity.
  3. The countries where these entities reside are varied due to the nature of wireless networks and cloud computing it is not practical for us to notify you of which country your personal information may be located.
  4. Where an offshore disclosure is made it is always in accordance with the Australian Privacy Principle, particularly Australian Privacy Principle 1 and 8.

Deletion of your personal information

We provide you the ability to restrict us in the collection, use, and sharing of your information. You can do so through the following ways:

  1. You may edit, update, or delete your registration account with us.
  2. In filling out forms in our website, you can indicate that you do not want us to share your information with anybody by ticking the box provided for that purpose.
  3. You may modify your subscription, newsletter, and notification settings anytime.
  4. Send us an email at [email protected] for any access or amendment request to your personal information
  5. Send us an email at [email protected] if you believe any of your personal data we hold is incorrect or incomplete, and would like to see this information, rectify it or have it deleted.
  6. If you are not satisfied with our response or have any other concerns, please contact the Australian Information Commission or relevant authority in your country

By buying our products, gift hampers and services, you consent to our collection, use, and disclosure of any information you give. Any information you provide will be used only in accordance with this privacy policy. The Hamper Emporium may change this privacy policy from time to time as we see fit. Notice will be given to you on material changes.

Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like reviews and attribution, even after you have requested deletion of the information from our services.

Your rights to correct or complain

  1. We are only allowed to, and only want to, keep your personal information if it is correct.
  2. At any time you can contact us and seek access to or correction of the personal information we hold about you.
  3. We are contactable by email at [email protected], call us on 1300 459 452 or write to us at: c/o Customer Service Team, PO Box 3210, Regents Park, NSW 2143.
  4. If you wish to complain about a breach of your rights under the Privacy Act 1988 (Cth) please contact us on the email and postal addresses above providing details of your complaint in writing.
  5. We will respond to any complaint within 30 days. If you aren’t happy with our response you can complain directly to the Office of the Australian Information Commissioner by clicking here.

If you have any questions about privacy, your personal information, direct marketing, spam or our obligations or this policy please contact us by email at [email protected], call us on 1300 459 452 or write to us at: c/o Customer Service Team, PO Box 3210, Regents Park, NSW 2143.